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Shipping and Return Information for Galerie Verdun
Order Processing Time
All orders will be processed promptly and original artwork should be shipped within 3-4 business days. Canvas prints, however, are made-to-order and will take several days to print, stretch and package, so please allow additional shipping time.
We care about your order and have taken substantial precautions to ensure your artwork arrives safely!
All artwork is well-packaged to prevent damage during shipment.
Our shipping cartons are specially designed for shipping paintings and are puncture, shock and crush resistant.
If your artwork arrives damaged, let us know immediately so we can address it. For prints, we can either ship a replacement or provide a full refund, if that would be preferred. We may request a couple of photos of the damage so we can determine how we could avoid such occurrences in the future. If the shipping box is intact, we may choose to send you a return shipping label and that you would kindly return the damaged artwork.
We genuinely hope your purchased artwork meets your satisfaction. However, we do offer a 30-day, no questions asked, return policy. Please keep in mind that return shipping costs must be paid by the purchaser on any returned artwork. However, artwork should be returned only after prior authorization has been obtained from us via e-mail or phone. If you need to return an item, please Contact Us with your order number and details about the artwork you would like to return. We will respond quickly with instructions for how to return items from your order.
Your package may be shipped by either the USPS, FedEx or by UPS depending on destination, costs, package size, weight and other factors. Orders may be either drop-shipped from Fat Canvas (Houma, Louisiana) or direct from the studio of the particular artist. If your order is expected to be delayed, we will promptly contact you via email. For customers in the Houma or New Orleans area that would like to have their artwork delivered, we can provide that service for a small fee of $15 plus $1 per mile of travel. Another option for those living close by is an arrangement to pick up the artwork from the gallery in Houma.
Shipment Confirmation and Order Tracking
We will provide a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number should be active within 24 hours.
For shipping destinations outside the US, please note that the addressee is responsible for all duties and customs charges incurred on international deliveries. We apologize for the burden this may cause. Contact us to work out the details.
If you have any questions or comments concerning shipping or returns, please feel free to contact us.